The Nigerian National Petroleum Company Limited (NNPC Ltd) has introduced a comprehensive health insurance scheme for thousands of service attendants working across its retail fuel stations nationwide, marking a major step forward in employee welfare and service improvement.
The initiative, known as the Attendants’ Health Insurance Scheme, was launched by NNPC Retail Limited in partnership with NNPC HMO. The scheme will onboard more than 7,000 station attendants onto the NNPC HMO platform, granting them access to quality healthcare services in hospitals across the country.
Speaking at the launch held at the NNPC Mega Station in Abuja, the Executive Director, Retail Operations and Mobility, Baba-Shettima Kukawa, who represented the Managing Director of NNPC Retail Limited, described the scheme as a major milestone in the company’s commitment to improving customer service.
He stated that service attendants are the corporation’s frontline ambassadors and that their wellbeing directly influences customer experience and service quality.
“We have developed a comprehensive package known as the ‘Attendant Framework’, which focuses on enhancing their overall welfare. As part of this initiative, we are pleased to announce the rollout of HMO coverage effective this month,” Kukawa said. “Our goal is to elevate service delivery, ensuring that every customer interaction reflects care, professionalism, and excellence.”
Kukawa added that the health insurance initiative goes beyond staff welfare and is aimed at strengthening operational efficiency, improving productivity and supporting long-term business growth. He noted that NNPC Retail was “going beyond the pump” to reinforce its commitment to both staff and customers.
Also speaking at the event, the Deputy Director of Information Technology, Ademola Adebusuyi, who represented the Managing Director of NNPC HMO, emphasised that the organisation had partnered with trusted healthcare providers to ensure attendants receive reliable medical care nationwide.
“Good health is the foundation of productivity, and we encourage you to fully utilize this opportunity,” he said. “Through this scheme, we want every attendant to feel supported, knowing that when illness strikes, they are not alone.”
A customer service attendant at the NNPC Retail Mega Station, Abuja, Dorcas Luke Onyeche, commended the management for prioritising their wellbeing. She noted that the health insurance package would boost workers’ confidence and motivate them to deliver better service to customers.
The scheme marks a significant expansion of NNPC’s welfare-driven initiatives as the company continues to evolve into a commercially driven national energy company focused on operational excellence and customer satisfaction.
